American Airlines Hiring Work at Home Customer Service Agents

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American Airlines Hiring Work at Home Customer Service Agents!

American Airlines is hiring work at home customer service agents in the Dallas/Fort Worth area of Texas. You will be assisting customers via email, fax, letter, and phone. These are full-time work at home positions.

From the company:

“Position Purpose: to retain existing customers and prevent erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data.”

Qualifications (from work-at-home job listing):

  • High School diploma, GED or equivalent
  • 2 years experience in a customer service position with strong customer service skills
  • 2 years experience within a position that requires team interaction/goals setting
  • Exceptional written and verbal communication skills
  • Detail oriented
  • Must have a demonstrated ability to successfully operate within an inbound contact center in a group environment
  • Must be willing to work from home in the Dallas/Fort Worth metroplex
  • Ability to interact with all levels of management
  • Demonstrated competency with MS Office products: Word, Outlook, Excel, and Internet Explorer
  • Thorough knowledge of Company policies and procedures preferred
  • Ability to master unique departmental Customer Tracking System software, Advocate, IBM, SABRE and other customer research tools
  • Aptitude to make fair and unbiased appraisals of customer travel concerns based on multiple issues

This is an excellent work at home opportunity if you live in the Dallas/Fort Worth area of Texas.

If interested in learning more about this home-based opportunity, please see the original work at home employment listing. Good luck!



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