Catalyst360 is seeking work-at-home customer support agents in Nevada and Pennsylvania (possibly more U.S. locations) to assist AARP members with their insurance needs, as well as complete outbound call campaigns. No cold calling is involved. These are all follow-up inquiries. Start date is January 9th, 2012, and the shift available is 11:30 a.m. to 8:00 p.m. Pacific.
The ideal applicant will have previous retail, customer care, sales, or insurance experience. You must have excellent communication, multitasking, and data entry skills. Additionally, you must be capable of learning via live telephone conferences.
Finally, you must be patient, enjoy helping people, be able to perform in a fast-paced environment, be detail-oriented, and have exceptional time and organizational skills. Your performance will be monitored, and you will receive regular feedback.
Excellent computer and Internet abilities are a must. You must be able to troubleshoot computer problems on your own, before calling for support. You must also be able to work with multiple browser windows open, toggling between windows as needed.
Starting salary is $12.50 per hour. Additionally, you may be eligible to participate in the company’s comprehensive benefits plan, which includes health, dental, life, disability, tuition reimbursement, paid time off and holidays, an employee stock purchase plan, and 401K. Incentive bonuses are also available for excellent performance.