Home-Based Customer Care Rep Jobs with Aegon

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Home-Based Customer Care Rep Jobs with Aegon

Aegon is hiring home-based customer care reps in the United States. These are full-time home-based positions.

Compensation for these home-based customer care positions ranges from $14.42- 23.80, based on qualifications, operational needs, and other considerations.

From the company:

“As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.”

Requirements (from work-at-home job listings):

  • Associate’s degree in a business field or equivalent experience

  • One year of call center or customer service experience, or financial services industry experience

  • Ability to communicate with customers in a professional manner, orally and in writing

  • Ability to work independently and as part of a team

  • Proficiency using MS Office tools

Preferred Qualifications 

  • Understanding of retirement, life, and annuity investment products

Responsibilities (from listing):

  • Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.

  • Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.

  • Locate/research information using multiple systems/technologies.

  • Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.

  • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

  • Learn and maintain a basic understanding of products, procedures, and systems

  • Achieve department metrics and expectations

  • Participate in a team based environment to achieve department goals

Home-based customer care reps are also eligible for bonuses for excellent performance.

If interested in learning more about this work at home opportunity, please see the original remote employment listing. Good luck!

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