Home-Based Customer Service Jobs with HomeAdvisor

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Home-Based Customer Service Jobs with HomeAdvisor

HomeAdvisor and VIPDesk are seeking part-time home-based customer service agents in the following U.S. states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, and Wisconsin.

The next training class for these home-based customer service positions starts November 18th. All training takes place online.

From the company:

“Customer Service and Sales Representatives, we call Brand Ambassadors, handle inbound calls for our client HomeAdvisor, the nation’s largest online home improvement marketplace. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects. Brand Ambassadors are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors.”

Requirements (from work-at-home job listing):

  • High-school diploma or equivalent
  • 2+ years of customer service experience
  • Desire to meet and exceed sales goals and thrive in a performance-based environment
  • Polite, friendly, warm, and courteous phone demeanor
  • Confidence in asking questions and guiding conversations to resolve customer requests
  • Excellent verbal and written communication skills
  • Open and accepting of coaching and feedback
  • Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
  • Proficiency with Microsoft Office suite of applications including Teams
  • Able to type at least 35 words per minute with minimal errors
  • Technically savvy with the ability to pick up new technology, processes, and procedures quickly
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Home-office environment, internet connection, web camera, USB headset and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Able to work weekends
  • Able to successfully pass background and employment reference security checks where permissible by state and local regulations
  • Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

 Preferred Qualifications

  • Six months of inbound sales experience with upselling
  • Previous experience in a fast-paced call environment is a plus
  • Previous remote experience a plus
  • Knowledge of basic home repair services

Part-time hours are offered on the following days between the following hours:

  • Friday, Saturday, and Monday – 10:00 AM-5:00 PM ET, Sunday 11:30 AM–6:30 PM ET
  • Friday, Saturday, and Monday – 3:00 PM-10:00 PM ET, Sunday 11:30 AM–6:30 PM ET

If interested in learning more about these home-based customer service positions, please see the original work at home job listing. Good luck!

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