Home-Based Customer Service Jobs with Pacific Cycle

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Home-Based Customer Service Jobs with Pacific Cycle

Pacific Cycle is hiring home-based customer service agents in the U.S. These are full-time work at home positions.

These home-based customer service positions will be scheduled to work 8:00 am – 5:00 pm CST time, Monday through Friday.

From the company:

“Consumer Care Representatives on the Digital Services team will engage consumers on all social properties, providing pre-purchase guidance, post-purchase use and care support, and social channel engagement. The Digital Services team will support and problem solve through various means like email, chat, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty.”

Requirements (from work-at-home job listing):

  • High School diploma or equivalent.
  • Previous customer service experience, particularly with written forms of customer service.
  • Excellent written communication skills: grammar, sentence structure, and spelling.
  • Computer literate with ability to learn new applications quickly.
  • Positive attitude with a proven ability to work well with teams.
  • Exceptional communication skills in verbal and written forms.
  • Must be detail-oriented.
  • Strong typing skills
  • Able to work effectively with minimal supervision.

Beneficial Qualifications

  • SAP or similar program experience.
  • Knowledge of bicycle parts and assembly.
  • Some college / educational training beyond high school.
  • Previous experience working with Pacific Cycle mass products.

Responsibilities (from listing):

  • Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements basic trouble-shooting, use & care information, and complaints.
  • Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube, and other platforms.
  • Resolve consumer questions and respond to ratings and reviews of our products on branded company sites such as Schwinn, Mongoose, Kid Trax as well as key partner retail sites.
  • You may reach out to partners in other departments, inspect warranty returns, process customer orders and returns, and process payments received.
  • You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers.
  • Respond appropriately to internal and external customer inquiries via phone, fax, email and mail, while maintaining a prompt and professional manner with respect to the customer.
  • Process orders and returns appropriately in SAP, process check requests and prepayments as required.
  • Inspect warranty returns and maintain product knowledge.

If interested in this home-based customer service opportunity, please see the original work at home job listing. Good luck!

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