Home-Based Customer Service Jobs with Paycor – Hiring Now!

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Home-Based Customer Service Jobs with Paycor - Hiring Now!

Paycor is hiring home-based customer service associates in the U.S. These work at home associate customer advocate positions appear to be full-time jobs.

Opportunities for advancement exist for excellent performers.

From the company:

“At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment.”

Requirements (from work-at-home job listing):

  • Post-high school education or equivalent work experience preferred.
  • 0-1 years of multi-channel customer service
  • Contact center experience preferred
  • Excellent organizational and customer service skills
  • Ability to work in a fast-paced and high-volume environment.
  • Ability to interface with multiple departments, multi-task and work independently.
  • Strong interpersonal, verbal and written communication skills.
  • Familiar with Windows based PC software and strong data entry skills
  • Adherence to schedule and role assignments to ensure timely responses

Responsibilities (from listing):

  • Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
  • Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
  • Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
  • Follow defined process to escalate items as needed
  • Document and manage cases within applicable systems by reviewing, updating, and closing daily
  • Leverage resources for troubleshooting solutions to client questions
  • Prioritize a variety of tasks for quarter end and year-end processing and reporting
  • Must be able to meet or exceed expectations with schedule adherence
  • Meet or exceed productivity goals including case closure while balancing quality of each interaction
  • Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
  • Attend internal meetings and huddles as scheduled
  • Other duties as assigned

If interested in learning more about this home-based customer service opportunity, please see the original work at home job listing. Good luck!

This remote job not right for you? Did you know you can train completely online for a work at home career?

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