Home-Based Customer Service Jobs with Paycor – Hiring Now!

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Home-Based Customer Service Jobs with Paycor - Hiring Now!

Paycor is hiring home-based customer service associates in the U.S. These work at home associate customer advocate positions appear to be full-time jobs.

Opportunities for advancement exist for excellent performers.

From the company:

“At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment.”

Requirements (from work-at-home job listing):

  • Post-high school education or equivalent work experience preferred.
  • 0-1 years of multi-channel customer service
  • Contact center experience preferred
  • Excellent organizational and customer service skills
  • Ability to work in a fast-paced and high-volume environment.
  • Ability to interface with multiple departments, multi-task and work independently.
  • Strong interpersonal, verbal and written communication skills.
  • Familiar with Windows based PC software and strong data entry skills
  • Adherence to schedule and role assignments to ensure timely responses

Responsibilities (from listing):

  • Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
  • Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
  • Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
  • Follow defined process to escalate items as needed
  • Document and manage cases within applicable systems by reviewing, updating, and closing daily
  • Leverage resources for troubleshooting solutions to client questions
  • Prioritize a variety of tasks for quarter end and year-end processing and reporting
  • Must be able to meet or exceed expectations with schedule adherence
  • Meet or exceed productivity goals including case closure while balancing quality of each interaction
  • Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
  • Attend internal meetings and huddles as scheduled
  • Other duties as assigned

If interested in learning more about this home-based customer service opportunity, please see the original work at home job listing. Good luck!

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