Home-Based Customer Support Jobs with Capital One

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Home-Based Customer Support Jobs with Capital One

Capital One is hiring home-based customer support associates in Florida. Compensation is $16 per hour.

Home-based customer support associates must live no more than 100 miles from the Hub site (8705 Henderson Road, Tampa FL).

From the company:

“These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.”

Requirements (from work-at-home job listing):

  • The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
  • Strong time management and multi-tasking skills in a virtual environment
  • Ability to be self-motivated and communicate confidently in a remote environment
  • Capable of working through changes and challenges by problem solving to achieve the desired result
  • Possess strong decision making ability and pay close attention to detail
  • High level of autonomy and ethical self-management in a highly audited setting
  • Willingness and acceptance to be nimble when servicing customers
  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day, often inclusive of split days off
  • Excellent grammar, verbal, and vocal skills
  • Exceptional listening, questioning and call control techniques
  • Knowledge of digital servicing

Basic Qualifications:
– At least a High School Diploma or GED
– At least 2 years customer service experience OR at least 6 months or remote work experience

Preferred Qualifications:
– Bachelor’s Degree or military experience
– At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

Training for these work at home customer support positions is done online from home.

If interested in learning more about this remote opportunity, please see the original home-based employment listing. Good luck!

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