Home-Based Customer Support Jobs with ModSquad

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Home-Based Customer Support Jobs with ModSquad

ModSquad is hiring home-based customer support agents on the East Coast of the U.S. These positions are full-time (40 hours per week).

The company is specifically interested in those seeking long-term employment.

From the company:

“As a Vimeo OTT Customer Support Associate, you will support our OTT customers in a number of capacities, including answering technical questions about the Vimeo OTT seller and customer product, creating written content for subscribers using the platform, and being in constant communication with our product and engineering teams regarding platform improvements and issues.”

Requirements (from work-at-home job listing):

  • Excellent written and verbal communication
  • Expert technical troubleshooting skills
  • Flexibility to help with support queues during nights and weekends
  • Familiarity with the basics of web technology and video-streaming apps
  • 2+ years of experience in customer support (the more, the better)
  • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)
  • You are self-directed and able to manage your time effectively to meet deadlines
  • You are cool as a cucumber under pressure

Bonus qualifications:

  • Experience in / passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs

Additionally, the company is seeking home-based customer support candidates with some flexibility with regards to scheduling. Although, the tentative schedule for these positions is: Monday – Friday (Sat/Sun off days) 8 am-5 pm EST.

The company will provide a computer and necessary software.

If interested in learning more about this telecommute position, please see the original work at home employment listing. Good luck!

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