Work at Home: Concentrix Hiring Customer Service

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Work at Home: Concentrix Hiring Customer Service

Concentrix is hiring work at home customer service agents in the U.S. Training for these work at home positions is paid, and the company provides full benefits to full-time employees.

Compensation starts at $9.50 an hour, with opportunities for a raise at 3, 6, and 9 months. You will also be given the opportunity to earn incentives each month.

From the company:

“Are you passionate about technology and the latest gadgets? If so, this position is the perfect match for you. As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.”

Requirements (from work-at-home job listing):

  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 30 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment

Additionally, the right candidates for these work at home positions will have the following attributes and abilities (from listing):

  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously

All work at home employees must have a quiet home office from which to work.

If you’d like to learn more about this home-based position, please see the original work at home employment listing. Good luck!



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