Work at Home Customer Experience Jobs with Privia Health

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Work at Home Customer Experience Jobs with Privia Health

Privia Health is hiring work at home customer experience specialists in the U.S. These are full-time remote opportunities.

You must have your high school diploma to qualify for these work at home customer experience positions.

From the company:

“The Customer Experience Specialist supports our growing physician network. This person will assist customers with all questions around billing, their patient portal, and other inquiries. The role operates within a customer service oriented high-volume call center environment.”

Requirements (from work-at-home job listing):

  • High School Diploma required, advance certification a plus
  • Familiar with healthcare billing and claim resolution preferred
  • 2-3 years of full time experience in a call center customer service environment preferred
  • Familiar using software such as Word, Excel, Web Browsers and cloud-based web applications
  • Availability to work an 8 hour shift between the hours of 8am – 6pm
  • Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely
  • Must comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Excellent written and verbal communication
  • Skilled in establishing and maintaining effective working relationships
  • Ability to interact with employees and key stakeholders in a professional manner
  • Multi-tasker, able to juggle multiple tasks at the same time.
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
  • Highly organized, high energy, and a productive person with a fanatical attention to detail
  • Happy when you are able to get to the bottom of a customer’s issue and do whatever it takes to address it
  • Analytical mind and are always looking for ways to improve a recurring process.

Your primary responsibilities in this home-based role:

  • Help customers enroll into our services by guiding them through our patient portal
  • Monitor all requests for help from patients on a variety of topics ranging from how to understand their insurance benefits to helping them with claim resolution
  • Provide first-level technical support to patients that report issues with Privia’s web based products
  • Critically analyze a situation and escalate issues to the appropriate specialists and then meticulously follow up to ensure that the customer is served in a timely fashion
  • Document issues in any given day and produce timely reports for management
  • Identify issues that occur on a repeated basis and provide feedback to management
  • Remain flexible to take on other duties as may be assigned

If interested in learning more about this work at home customer experience position, please see the original home-based job listing on the company’s site. Good luck!

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