Work at Home Customer Service Jobs with The Hartford: Hiring in U.S.

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Work at Home Customer Service Jobs with The Hartford: Hiring in U.S.

The Hartford is again hiring work at home customer service reps in the following U.S. states: CT, PA, NC, GA & FL. This position is 100% remote.

Please note the following paid training schedule:

  • Start date is March 15th, 2021
  • Training Hours are Monday-Friday 9:30 am to 6:00 pm, EST for the first 10 weeks of employment. Time off during training is not accommodated.
  • After training, shifts offered will be Monday-Friday 9:30 am to 6:00 pm, EST and Every Other Saturday 9:30 am to 6:00 pm EST

From the company:

“Our Customer Service Representatives focus on building rapport and maintaining positive relationships with existing customers to understand their individual needs, personalize a solution of value, and ensure a memorable customer experience. There is no cold calling required. The Hartford provides 10 weeks of paid training, as well as ongoing coaching and development to ensure success.”

Requirements (from the work-at-home job listing):

  • Demonstrated background in customer service, insurance, retail, sales or a related field; at least 1 year experience required.
  • Highly skilled at verbal, written and interpersonal communication; sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
  • Proven ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests.
  • Call Center experience is a plus.
  • Prior remote experience is a plus.
  • You’re a high achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment.
  • You have strong customer service skills with a focus on delivering high customer value.

Job Responsibilities (from listing):

  • Managing an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed.
  • Utilizing active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
  • Taking ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
  • Committing to learning and developing, including a better understanding of products and business lines of The Hartford.

You will be required to successfully complete a multi-week training course (paid) and obtain a passing score on the final assessment.

The company provides its employees medical, dental, life, disability, and more!

If interested in learning more about this telecommute opportunity, please see the work at home employment listing (scroll down). Good luck!

This is a great time to train online for a work at home career!


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