Work at Home Customer Service Jobs with The Hartford: Hiring in U.S.

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Work at Home Customer Service Jobs with The Hartford: Hiring in U.S.

The Hartford is again hiring work at home customer service reps in the U.S. This position is 100% remote.

Please note the following paid training schedule:

  • Start date is January 25, 2021
  • Training Hours are Mon-Fri, 10:00 A.M.-6:30 P.M. EST for the first 6 weeks of employment. Time off during training is not accommodated.
  • After training, shifts offered will be Mon-Fri, 9:30 A.M.-6:00 P.M. OR 11:30 A.M. – 8:00 P.M. Eastern time, year round.

From the company:

“As a Customer Care Representative, on the Group Benefits team, you will work in a fast-paced incoming call environment where your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 6 weeks of paid training, as well as ongoing coaching and development to ensure your success.”

Requirements (from the work-at-home job listing):

  • You’re a good listener and find motivation in helping others.

  • You’re an energetic self-starter with an entrepreneurial spirit, and a positive attitude.

  • Problem solving and critical thinking skills and have a strong attention to detail.

  • You have exceptional time management skills and are able to effectively multi-task in a fast-paced work environment.

  • You use excellent verbal and written communication skills (bilingual – Spanish/English is a plus) to develop and enhance strong impactful customer relationships.

  • Work collaboratively in a team environment.

  • Ability to multi-task; balancing both productivity and overall quality within established and measurable contact center metrics.

  • Exceptional computer skills, with a proficiency in Microsoft Office applications.

  • High School Diploma / GED – associate’s degree (preferred).

Job Responsibilities (from listing):

  • Handle calls daily within a virtual contact center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.

  • Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.

  • Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

  • Commit to learning and developing, including a better understanding of The Hartford products and business lines, both as an individual and as part of the group.

  • Act as a liaison with other departments to resolve problems.

You will be required to successfully complete a multi-week training course (paid) and obtain a passing score on the final assessment.

The company provides its employees medical, dental, life, disability, and more!

If interested in learning more about this telecommute opportunity, please see the work at home employment listing (scroll down). Good luck!

This is a great time to train online for a work at home career!


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