Work at Home Customer Service Jobs with The Healthy Back Institute

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The Healthy Back Institute

The Healthy Back Institute is hiring work at home customer service agents in the U.S. These are part-time, entry-level home-based positions.

All work at home customer service associates must be able to work in the United States indefinitely, without assistance.

From the company:

“As our Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and authentically connecting with our customers to assist them in the best way possible. You will be handling a high volume of inbound or outbound calls and support customers through chat, phone and email.”

Requirements (from work-at-home job listing):

  • 3 years of Customer Service Experience

  • 1 year of Experience working in a Contact/Call Center with High Volume Inbound Call Intake, preferably virtual

  • Previously Supported Customers through Chat, Email and Phone

  • Strong Computer and Telephone Multitasking Skills, ability to type at least 35 WPM and communicate at the same time

  • Exposure to Customer Relationship Management (CRM) systems, utilizing  ZenDesk, Slack, JIRA, Google Drive/Docs/Sheets, VoIP or other Cloud-Based Telephony Software is a plus!

  • Strong Business Verbal and Written Communication Skills

  • Ability to work an occasional Saturday, comfortable working 15-29 hours per week

  • E-Commerce, Customer Service Support Experience, Supporting Product Knowledge and Sales/ Customer Facing

  • Ability to travel by plane one time annually

  • Bilingual is a plus!

Personal Characteristics (from listing):

  • Effective Communicator. Ability to convey information to another effectively and efficiently.

  • Trustworthy. Building relationships with trust by being honest and authentic

  • Resilient. Ability to handle stressful situations and recover quickly.

  • Empathetic Listener. Being attentive and responsive to others’ input during conversations

  • Optimistic and Enthusiastic. Having a positive attitude with an interest in delivering exceptional service to our customers.

  • Adaptable. Capable of controlling emotions, adjusting to the change of the situation and responding appropriately.

  • Who you are not: taking customers through a standardized process.

The company offers its full-time work at home customer service associates the following: medical, dental, vision, 401K, life and disability, paid vacation, performance based bonuses, and discounts on products.

If interested in learning more about these home-based customer service positions, please see the original work at home employment listing. Good luck!

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