Work at Home Customer Service Jobs with Dialog Direct

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Work at Home Customer Service Jobs with Dialog Direct

Dialog Direct is hiring work at home customer service agents in the following U.S. states:  Florida, Idaho, Iowa, Kentucky, Michigan, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Utah, or Wisconsin. These are full-time home-based jobs.

Training for these work at home customer service positions is virtual and will take place online. Schedules are set and not rotating.

From the company:

“As a Customer Service Representative, you will provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information.”

Requirements (from work-at-home job listing):

  • GED or High School Diploma required; some college preferred
  • Prior work-at-home experience desired
  • Comfortable working self-managed
  • Minimum one-year previous customer service/sales experience required
  • Typing speed of 25 WPM with 90% accuracy required
  • Must reside in one of the following states, Florida, Idaho, Iowa, Kentucky, Michigan, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Utah, or Wisconsin
  • Ability to multi-task efficiently
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals

Responsibilities (from listing):

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

The company offers its remote employees medical, dental, vision, and 401K.

If interested in learning more about this work at home customer service opportunity, please see the original home-based employment listing. Good luck!

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