Work at Home Customer Service Jobs with Highmark Health

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Work at Home Customer Service Jobs with Highmark Health

Highmark Health is hiring work at home customer service associates in the U.S. These are full-time home-based positions.

You must have your high school diploma or its equivalent to qualify for these work at home customer service jobs.

From the company:

“This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.”

Requirements (from work-at-home job listing):

  • 1 year of customer service experience in a call center preferred with healthcare customer service strongly preferred
  • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
  • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
  • Ability to take direction and to navigate through multiple systems simultaneously.
  • Ability to maintain composure under stressful and fast-paced conditions.
  • Strong written and verbal communication skills
  • Ability to communicate complex information in a simple, customer facing way

Responsibilities (from listing):

  • Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
  • Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
  • Meet all production, quality, and adherence standards. Attends all required training classes.
  • Elevate issues to next level of supervision, as appropriate.
  • Maintain accurate records, including timekeeping records.
  • Other duties as assigned or requested.

If interested in learning more about this home-based opportunity, please see the original remote employment listing. Good luck!

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