Work at Home Customer Service Jobs with VIPDesk and Owlet

*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.

Work at Home Customer Service Jobs with VIPDesk and Owlet

VIPDesk is hiring work at home customer service agents for Owlet, a company whose products focus on infant well being. As a home-based customer service agent, you will be assisting customers via phone, chat, e-mail, and SMS.

These work at home customer service positions are available in the following U.S. states: AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI. Training is paid and done remotely.

From the company:

“The Brand Ambassador provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The Brand Ambassador also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup and configuration. “

Requirements (from work-at-home job listing):

  • HS Degree or equivalent required. Associate degree or some college preferred
  • 2+ years customer service experience required, experience in a virtual contact center a plus
  • 6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role
  • Experience with troubleshooting apps on both iOS and Android platforms preferred
  • 6+ months experience with consumer sales a plus
  • Committed to providing excellent customer service and an elevated customer experience
  • Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals
  • Excellent interpersonal skills; strong oral and written communication skills
  • Polite, friendly, warm, and courteous phone demeanor
  • Flexible, adaptable, and willing to take on new challenges
  • Microsoft Office proficiency required
  • Able to type at least 35 words per minute with minimal errors
  • Technically savvy with the ability to pick up new technology, processes, and procedures quickly
  • Strong comfort level and familiarity with desktop platforms and mobile devices
  • Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
  • Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities
  • Able to learn and work independently and exhibit ownership as well as in a team environment
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Able to work at the computer and on the phone for scheduled shifts
  • Available during client hours of operation that includes weekends and some holidays
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
  • Self-starter with strong initiative and able to work independently
  • Strong sense of urgency, demonstrates ownership, high energy, and team player
  • Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Able to successfully pass a credit, criminal and employment reference security checks where permissible by state and local regulations
  • Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI

All work at home customer service agents will be expected to work one weekend shift per week.

The next online training class is scheduled to begin on or about July 6th, with daily classes Monday through Friday, from 3:00 pm-10:00 pm ET.

All agents must have a quiet, distraction-free home office from which to work.

If interested in learning more about this home-based opportunity, please see the original home-based employment listing. Good luck!

This remote job not right for you? There’s never been a better time to train online for a work at home career!

****************************************************************************************************

⏰ Train Online to Be a Home-Based Medical Coder in as Little as 6 Months!   Learn More!
close
open