Work at Home Customer Success Manager Job with Percona

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Work at Home Customer Success Manager Job with Percona

Percona is seeking a work at home customer success manager. You must have dependable high-speed Internet to qualify for this position.

The work at home customer success manager position is a full-time opportunity.

From the company:

“We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a Customer Success Manager.  Percona’s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. Customer Success Managers work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base.”

Requirements (from work-at-home job listing):

  • Account management experience required, preferably at a subscription-based or open source software company
  • Strong understanding of customer success techniques and strategies
  • Excellent English written and verbal communication skills.
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented, self-motivated and organized
  • Knowledge of Salesforce or related CRM tools
  • Comfortable working from home or co-working office
  •  Positive attitude
  • Willingness to spend time learning and innovating.
  • Constant desire to improve.
  • Problem solver and independent thinker

In this position, you will be performing the following functions:

  • Manage the complete customer lifecycle including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular remote client meetings
  • Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product requirements.

From the company:

“Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.”

If interested in learning more about this home-based opportunity, please see the original remote employment listing. Good luck!

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