Work at Home Customer Support Jobs: AT&T Hiring

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Work at Home Customer Support Jobs with AT&T

AT&T is hiring work at home customer support agents in the following U.S. states: CO, ID, MT, ND, NM, UT, IA, and NE. Training for these home-based jobs takes place online from home.

Compensation for these wok at home customer support positions starts at $15.69 per hour.

From the company:

“We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can make up to 300% of their monthly target incentive, which equals up to an additional $3000/month. We also offer a competitive compensation package.”

Requirements (from work-at-home job listing):

  • Specific job assignments may require day, evening, weekend or holiday hours.

  • Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.

  • Be available, accessible and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.

  • Occasional overtime may be required.

  • Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.

  • Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.

  • Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.

  • Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.

  • Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.

  • Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.

  • Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coachings, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company.

  • Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.

  • Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.

  • Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, chat audits, etc.) as determined by the Company.

  • Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.

  • Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Timekeeping Policy, etc.) as determined by the Company.

  • Must meet Minimum workspace requirements including verified internet service with 12mb upload and 18mb download speed ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

From the company:

“With each inbound call, you’ll cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and even save customers that are calling to disconnect their services.”

If interested in this work at home customer support opportunity, please see the original remote employment listing. Good luck!

✨ This work-at-home job not right for you? How about a career in:

Medical Coding

Medical Transcription

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Voice Over Work

Virtual Assisting

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