Blackboard is seeking work at home help desk customer service professionals in the U.S. In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry.
All home-based help desk customer service professionals must have a quiet, distraction-free home office.
From the company:
“Blackboard is looking for talented Customer SuccessāÆAdvisors to join our team.āÆ Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, Advisors identify, diagnose, and resolve issues reported by end users.”
Requirements (from work-at-home job listing):
- High School diploma or equivalent
- Must be 18 years old or over
- Excellent oral and written communication skills
- Knowledge of how to use a computer and internet applications
- Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
- Familiarity with education-related technologies
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Analytical orientation with strong attention to detail
Preferred requirements/qualifications:
- Some level of higher education completed
- Customer service or contact center experience
- Previous experience in the education industry and with e-learning technologies
If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!
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