Work at Home Help Desk Customer Service Jobs with Blackboard

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Work at Home Help Desk Customer Service Jobs with Blackboard

Blackboard is seeking work at home help desk customer service professionals in the U.S. In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry.

All home-based help desk customer service professionals must have a quiet, distraction-free home office.

From the company:

“We’re looking for a Customer Success Advisor to help us push the boundaries of what education can offer through the power of technology. Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world’s leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

Requirements (from work-at-home job listing):

  • High School diploma or equivalent
  • Must be 18 years old or over
  • Excellent oral and written communication skills
  • Knowledge of how to use a computer and internet applications
  • Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
  • Familiarity with education-related technologies
  • Ability to handle multiple job tasks at one time and escalate issues in a timely manner
  • Analytical orientation with strong attention to detail

Preferred requirements/qualifications:

  • Some level of higher education completed
  • Customer service or contact center experience
  • Previous experience in the education industry and with e-learning technologies

If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!

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