Blackboard is seeking work at home help desk customer service professionals in the following U.S. states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, and WV.
In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry. All home-based help desk customer service professionals must have a quiet, distraction-free home office.
From the company:
“Blackboard is looking for talented Customer Success Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, Advisors identify, diagnose, and resolve issues reported by end users.”
Requirements (from work-at-home job listing):
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You must be able to work from home
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You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
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Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
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Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
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Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
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Minimum download speed 10 Mbps
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Minimum upload speed 5 Mbps
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Ping less than 100 MS consistently that is dedicated to workstation
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Strong computer knowledge, including the ability to accurately type at least 25 wpm
Qualifications (from listing):
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High School diploma or equivalent required; some college preferred
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Must be 18 years old or over
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Excellent oral and written communication skills
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Must have knowledge of how to use a computer and internet applications
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Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
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Familiarity with education-related technologies
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Able to handle multiple job tasks at one time and escalate issues in a timely manner
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Analytical orientation with strong attention to detail
Preferred skills/qualifications (from listing):
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Some level of higher education completed
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Customer service or contact center experience
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Previous experience in the education industry and e-learning technologies
If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!
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