Work at Home Help Desk Customer Service Jobs with Blackboard

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Work at Home Help Desk Customer Service Jobs with Blackboard

Blackboard is seeking work at home help desk customer service professionals in the following U.S. states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, and WV.

In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry. All home-based help desk customer service professionals must have a quiet, distraction-free home office.

From the company:

“We are looking for technically skilled candidates with good problem-solving ability for the position of Customer Care and Technical Support Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.”

Requirements (from work-at-home job listing):

  • You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift

  • Your designated workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)

  • Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions

  • Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer

  • Verified minimum download speed 15 Mbps and minimum upload speed 5 Mbps

  • Ping less than 100 MS consistently that is dedicated to the workstation

  • Strong computer knowledge, including the ability to accurately type at least 25 wpm

  • Strong interpersonal skills and a very high degree of customer service ethic.

  • Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members

  • Ability to walk customers through outlined problem-solving processes, using our knowledge base system

  • Ability to ask questions to determine nature of problem

  • Strong multi-tasking abilities while working in a fast- paced environment

  • Ability to perform remote troubleshooting

  • Ability to take inbound (voice) phone calls in a conversation heavy environment


  • High School diploma or equivalent

  • Must be 18 years old or over

  • Excellent oral and written communication skills

  • Previous computer experience (building, configuring, troubleshooting)

  • Knowledge of internet applications

  • Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems

  • Familiarity with education-related technologies

  • Ability to handle multiple job tasks at one time and escalate issues in a timely manner

  • Analytical orientation with strong attention to detail

Preferred requirements/qualifications:

  • Some level of higher education completed

  • Customer service or contact center experience

  • Previous experience in the education industry and with e-learning technologies

  • Experience working in a technical help desk position

If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!

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