Work at Home Help Desk Customer Service Jobs with Blackboard

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Work at Home Help Desk Customer Service Jobs with Blackboard

Blackboard is seeking work at home help desk customer service professionals in the following U.S. states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, and WV.

In these home-based customer support positions, you will be assisting customers via phone, chat, and web-based inquiry. All home-based help desk customer service professionals must have a quiet, distraction-free home office.

From the company:

“Blackboard is looking for talented Customer Success Advisors to join our team.  Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. Utilizing multiple technologies, Advisors identify, diagnose, and resolve issues reported by end users.”

Requirements (from work-at-home job listing):

  • You must be able to work from home

  • You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift

  • Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)

  • Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions

  • Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer

  • Minimum download speed 10 Mbps

  • Minimum upload speed 5 Mbps

  • Ping less than 100 MS consistently that is dedicated to workstation

  • Strong computer knowledge, including the ability to accurately type at least 25 wpm

 Qualifications (from listing):

  • High School diploma or equivalent required; some college preferred

  • Must be 18 years old or over

  • Excellent oral and written communication skills

  • Must have knowledge of how to use a computer and internet applications

  • Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems

  • Familiarity with education-related technologies

  • Able to handle multiple job tasks at one time and escalate issues in a timely manner

  • Analytical orientation with strong attention to detail

 Preferred skills/qualifications (from listing):

  • Some level of higher education completed

  • Customer service or contact center experience

  • Previous experience in the education industry and e-learning technologies

If interested in learning more and/or applying for this work at home help desk opportunity, please see the original home-based job listing. Good luck!

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