Work at Home Insurance Benefits Customer Service Jobs with Sutherland

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Work at Home Insurance Benefits Customer Service Jobs with Sutherland

Sutherland is hiring work at home insurance benefits customer service agents in the U.S. These home-based positions will start with a 4 to 5 month contract, with the possibility to go permanent following the contract’s end.

Scheduling for these work at home insurance benefits customer service positions is flexible and can be 4 days per week (10 hours per day).

From the company:

“Health insurance is more essential than ever, and we are helping customers by answering their basic inquiries to understand their options before connecting them with a licensed agent. We are a group of driven and hard-working individuals, and if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!”

Requirements (from work-at-home job listing):

  • High school diploma
  • High level of accuracy when completing tasks
  • Typing skills of 30+ WPM with 90% accuracy required
  • Action oriented, takes initiative, and seizes opportunities when they arise to meet defined objectives
  • Ability to use critical thinking skills to overcome customer objections
  • Proficient PC skills and previous experience with electronic documentation management, understanding of workflows and Microsoft Products (Work, Excel, PowerPoint, Windows Explorer)
  • Ability to manage multiple software applications and document customer records at the same time
  • Prior experience and/or knowledge of Medicare or medical terminology preferred
  • Prior experience in call centers and the health care/insurance industry preferred.
  • Excellent communication, problem solving, listening, and interpersonal skills required.

You must have:

  • Excellent Internet connectivity
  • A quiet and distraction-free, secure place to work
  • A dual ear USB headset that has a noise cancelling microphone
  • A computer with two monitors

Schedule:

  • During the Open Enrollment Period, November thru January – M-F 8 am to 8 pm EST, Saturdays and Sunday 8 am -5 pm EST
  • February thru October – M-F 8 am-7 pm EST, Saturdays 8 am-5 pm EST

If interested in learning more about this work at home insurance benefits customer service position, please see the original home-based job listing. Good luck!

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