Work at Home Insurance Benefits Customer Service Jobs with Sutherland

*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.

Work at Home Insurance Benefits Customer Service Jobs with Sutherland

Sutherland is hiring work at home insurance benefits customer service agents in the U.S. These home-based positions will start with a 4 to 5 month contract, with the possibility to go permanent following the contract’s end.

Scheduling for these work at home insurance benefits customer service positions is flexible and can be 4 days per week (10 hours per day).

From the company:

“Health insurance is more essential than ever, and we are helping customers by answering their basic inquiries to understand their options before connecting them with a licensed agent. We are a group of driven and hard-working individuals, and if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!”

Requirements (from work-at-home job listing):

  • High school diploma
  • High level of accuracy when completing tasks
  • Typing skills of 30+ WPM with 90% accuracy required
  • Action oriented, takes initiative, and seizes opportunities when they arise to meet defined objectives
  • Ability to use critical thinking skills to overcome customer objections
  • Proficient PC skills and previous experience with electronic documentation management, understanding of workflows and Microsoft Products (Work, Excel, PowerPoint, Windows Explorer)
  • Ability to manage multiple software applications and document customer records at the same time
  • Prior experience and/or knowledge of Medicare or medical terminology preferred
  • Prior experience in call centers and the health care/insurance industry preferred.
  • Excellent communication, problem solving, listening, and interpersonal skills required.

You must have:

  • Excellent Internet connectivity
  • A quiet and distraction-free, secure place to work
  • A dual ear USB headset that has a noise cancelling microphone
  • A computer with two monitors


  • During the Open Enrollment Period, November thru January – M-F 8 am to 8 pm EST, Saturdays and Sunday 8 am -5 pm EST
  • February thru October – M-F 8 am-7 pm EST, Saturdays 8 am-5 pm EST

If interested in learning more about this work at home insurance benefits customer service position, please see the original home-based job listing. Good luck!

This work at home job not right for you? Training online for a work at home career is affordable and flexible!


🏡 Did You Know You Can Train Online in as Little as 6 Months to be a Home-Based Medical Coder?  Learn More!