Work at Home: ModSquad Community Support Team Lead Job

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Work at Home: ModSquad Community Support Team Lead Job

ModSquad is seeking a work at home community support team lead in the U.S. As a work at home community support team lead, you will be providing ticket support through Zendesk to assist customers using the Vimeo platform, identifying and improving on issues and trends, and providing excellent customer service.

This remote position is full time. Preference will be given to those living in the Eastern Time Zone of the U.S.

From the company:

“We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the support team for Vimeo, a leading online video platform. We are currently looking for an experienced manager to lead a team of ModSquad/Vimeo support experts who engage and support the Vimeo community day in and day out.”

Requirements (from work-at-home job listing):

  • At least 2 years of experience in a customer support leadership role.
  • Previous technical support experience required, at least 2-4 years’ experience in a virtual help desk environment.
  • Amazing written English communication skills.
  • Internet savvy and computer literate.
  • Comfortable with customer support concepts like macros and templates.
  • Excellent attention to detail and ability to recognize patterns and solve problems
  • Great people skills and a desire to learn new things.
  • Tons of empathy, kindness, and the ability to advocate for team members.
  • The ability to identify team member strengths and weaknesses.
  • High school diploma, or the equivalent knowledge and experience, is required, some college preferred.
  • Knowledge of help desk software.
  • Notable skills with the written word.  (Important enough that we mentioned it twice!)
  • Able to collaborate with others and work effectively in a virtual environment.
  • Candidates interested in a long-term position are preferred

You can work from your home or your local coffee shop – anywhere with WiFi.

Salary for this work at home community support position is competitive.

A computer and all necessary software will be provided.

If interested in learning more about this home-based opportunity, please see the original work at home employment listing. Good luck!

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