Work at Home: ModSquad Community Support Associate Job

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Work at Home: ModSquad Community Support Team Lead Job

ModSquad is seeking a work at home community support team associate on the East Coast (can be located in the EST or CST time zone). As a work at home community support associate, you will be providing ticket support through Zendesk to assist customers using the Vimeo platform, identifying and improving on issues and trends, and providing excellent customer service.

This remote position is full time.

From the company:

“We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform. Responsibilities include providing ticket support through Zendesk to assist customers that use the Vimeo platform.”

Requirements (from work-at-home job listing):

    • Amazing written English communication skills
    • Internet savvy
    • Excellent attention to detail and ability to recognize patterns
    • Great people skills and a desire to learn new things
    • Comfortable following detailed workflows
    • Able to handle multitasking in multiple windows and programs
    • Candidates interested in a long-term position are preferred
    • Located on the East Coast

Bonus qualifications:

    • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)
    • Experience in / passion for film and video is a plus
    • Your family and friends come to you for all their tech support needs

You can work from your home or your local coffee shop – anywhere with WiFi.

Salary for this work at home community support position is competitive.

A computer and all necessary software will be provided.

If interested in learning more about this home-based opportunity, please see the original work at home employment listing. Good luck!

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