Wayfair is seeking a work at home senior customer service manager in the U.S. This is a full-time senior customer service management position.
In this home-based role, you will be managing 12-18 consultants of varying skill levels, supervising, and coaching them as they respond to customer calls and emails. Additionally, you will be conducting quality assurance, interviewing candidates for hire, and more.
From the company:
“The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.”
Requirements (from work-at-home job listing):
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Proven ability to close performance gaps
- Excellent communication and relationship building skills
- Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
- Bachelor’s Degree or equivalent customer-facing and management work experience
The right candidate for this work at home customer service management position will be able to handle sometimes stressful customer interactions via phone and email.
If interested in applying for this telecommute opportunity, please visit the work at home employment listing at Wayfair.
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