Work at Home Senior Customer Service Manager Jobs with Wayfair

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Work at Home Senior Customer Service Manager Jobs with Wayfair

Wayfair is seeking a work at home senior customer service manager in the U.S. This is a full-time senior customer service management position.

In this home-based role, you will be developing, managing, and coaching managers of virtual customer service teams, analyzing team performance, creating action plans, making decisions about business policies, resolving employee issues, and more.

From the company:

“Wayfair is looking for a Senior Customer Service Manager with a track record of building great teams and developing high performing managers. The right candidate will have a strong sense of urgency and the ability to improve operational efficiency through process improvement. Other critical factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues.”

Requirements (from work-at-home job listing):

  • 5+ years of service management experience, with proven leadership track record and verifiable history of managing managers of successful, high volume teams. Email and Chat experience preferred
  • 3+ years of experience in call centers with 100+ employees.
  • Ability to adapt to changing environments and “roll up your sleeves” – this role is very “hands on”
  • Proven coaching skills that can impact both front-line agents and develop supervisors
  • BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree)
  • Strong Internet / PC skills – comfortable and proficient in a technology-driven business
  • Proficiency in MS Office suite
  • Outstanding oral and written communication skills
  • Flexibility with schedule
  • Proven ability to close performance gaps
  • Proven ability to multi-task

The right candidate for this work at home customer service management position will be able to handle sometimes stressful customer interactions via phone and email.

If interested in applying for this telecommute opportunity, please visit the work at home employment listing at Wayfair.

Be sure to check out 50 Money-Making and Extra Cash Opportunities for more work at home and extra money ideas!

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