Work at Home Senior Customer Service Manager Jobs with Wayfair

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Work at Home Senior Customer Service Manager Jobs with Wayfair

Wayfair is hiring work at home senior customer service managers in Maine, Utah, and Massachusetts. These appear to be full-time work at home positions available in Orem, Ogden, Boston, Brunswick, and Bangor (possibly elsewhere in the U.S.).

In this home-based role, you will be developing, managing, and coaching managers of virtual customer service teams, analyzing team performance, creating action plans, making decisions about business policies, resolving employee issues, and more.

From the company:

“This is a remote leadership position. The right candidate will have a strong sense of urgency and the ability to improve operational efficiency through process improvement. Other critical factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues.”

Requirements (from work-at-home job listing):

  • 5+ years of service management experience, with proven leadership track record and verifiable history of managing managers of successful, high volume teams. Email and Chat experience preferred
  • 2+ years of experience in managing virtual teams of 100+ employees required
  • BS/BA degree or equivalent experience
  • Proactive and able to “roll up your sleeves” to adapt to changing environments – this role is very “hands on”
  • Outstanding oral and written communication skills with proven ability to collaborate on cross-functional projects
  • Proven coaching skills that can impact both front-line agents and develop supervisors
  • Flexibility with schedule
  • Strong Internet / PC skills – comfortable and proficient in a technology-driven business
  • Proficiency in MS Office suite
  • Proven ability to close performance gaps
  • Proven ability to multi-task

If interested in applying for this telecommute opportunity, please visit the work at home employment listing at Wayfair.

Be sure to check out 50 Money-Making and Extra Cash Opportunities for more work at home and extra money ideas!

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Wayfair is hiring work at home senior customer service managers in Maine, Utah, and Massachusetts.  These appear to be full-time work at home positions available in Orem, Ogden, Boston, Brunswick, and Bangor (possibly elsewhere in the U.S.) #workathomejobs #workfromhome #makemoney #careers
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