Work at Home: Sutherland Hiring Customer Support

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Sutherland is hiring work at home customer support in the United States. Hourly rates are competitive and start at $12.50 per hour.

All work at home customer support agents must have a quiet, distraction-free home office.

The company offers medical, dental, and vision insurance, as well as paid time off and a 401K.

From the company:

“As a Customer Care Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.”

Requirements (from work-at-home job listing):

Excellent verbal and written communication skills and are a strong multitasker
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent

Equipment Requirements (from listing):

Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive work environment:
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- A quiet and distraction-free, secure place to work.
A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 2 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 – 20 inch monitors
- Wired Keyboard
- Wired Mouse
A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.