Home-Based Call Center Quality Analyst Jobs with Broadpath

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Home-Based Call Center Quality Analyst Jobs with Broadpath

Broadpath is hiring for home-based call center quality analyst jobs in the U.S. Broadpath provides its QAs a laptop, 4 Port USB hub, Bhive web camera and USB headset.

These home-based positions are available immediately.

From the company:

“Quality Analysts are responsible for ensuring compliance and production standards are consistently maintained. The QA will partner with the supervisor to evaluate team members based on QA trend reporting to provide effective coaching/feedback to agents where applicable. QA’s will be expected to measure daily team performance and quality standards based on established call center metrics and benchmarks.”

Requirements (from work-at-home job listing):

  • Minimum of one year of recent experience as a call center QA measuring a healthcare team
  • Experience measuring employee performance including coaching to call center metrics
  • Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
  • Excellent verbal and written communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive

Duties (from listing):

  • Evaluate recorded calls to identify areas of service delivery that did not meet performance standards
  • Provide timely feedback to Quality Manager, Call Center Operations, Call Center Leadership and assigned Agents
  • Provide timely coaching to agents in conjunction with Supervisor to ensure continuous improvement
  • Collaborate with Quality team to maintain quality standards and ensure proper evaluation methodology

Previous work at home experience is a definite plus.

If interested in learning more about this home-based call center quality analyst position, please see the original work at home job listing. Good luck!

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