LiveWorld is again seeking work at home online moderators in the U.S. These are part-time online moderator positions.
All applicants must be fluent in English.
From the company:
“A LiveWorld customer service agent is a virtual, part-time, work-from-home position. Our hourly agents perform tasks including social customer service, engagement for marketing purposes, and protecting a brand’s image by supporting a good experience for a brand’s customers in their online venues.”
Qualifications (from work-at-home job listing):
- Excellent writing and communication skills, including grammar, punctuation, spelling, and ability to compose well-spoken messages in a real-time, multi-tasking environment (Please note: This is not a telephone position; writing skills are critical.)
- Language fluency testing and writing samples are a requirement for all hourly positions in any language. All applicants must be fluent in English.
- Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
- Must demonstrate the ability to make quick and correct decisions under pressure. Critical thinking is key in this fast pace work environment
- Ability to focus on the task at hand with minimal external distraction, including working in a quiet atmosphere (This is not a role that can be done from a coffee shop or with toddlers underfoot.)
- Ability to work for a block of several hours at a time
- Punctuality and adherence to attendance policies, which are strictly enforced
- Ability to regularly or occasionally work evenings, nights, weekends, holidays
- Dependable, high-speed Internet access
- Dependable telephone access (landline preferred for training)
- Experienced computer user with knowledge of chat, email, and instant messaging programs
- Familiarity with and access to spreadsheet and document software
- Familiarity with social media sites on a personal or professional level
- Strong typing skills
- Previous moderation experiences a plus, but not required
- Healthcare background a plus
- Must be 18 or older
- This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective
Recommended education and experience
- 2-3 years experience in online moderation or customer service
- One-year experience working in a Call Center environment
- Experience using Salesforce and Social Cloud
- Must be 18 or older
- College Degree or equivalent experience preferred
- Demonstrated personal or professional success engaging in a social channel
What will you be doing as a LiveWorld work at home online moderator? You’ll be monitoring social media users’ posts, tracking them, rejecting them, and sometimes escalating them.
You’ll also be responding to users and initiating interactions, responding to questions with predetermined responses, as well as identifying rising topics, issues, and sentiment, and dealing with these appropriately.
If interested in learning more about these home-based positions, please see the online moderator application. Good luck!
This work at home job not right for you? Maybe it’s time to start a home business!
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