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2U, a company that partners with top-tier colleges and universities to create online programs, is seeking part-time work at home support coordinators in the U.S. Hours are 12 to 18 per week.
In this position, you will be taking incoming phone calls from enrolled students and faculty in need of technical assistance, as well as monitoring and supporting live classroom sessions.
Requirements (from work-at-home job listing):
- Minimum 1 year experience working in a service-oriented, customer support, technical support, or related field
- Some college coursework required
- Strong customer service background required
- Experience providing service in a collegiate, university, or online environment a strong plus
- Familiarity with online learning technology a plus
- Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
- Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner
- Strong student-centered, customer service focus; commitment to student satisfaction and success
- Ability to work evening and weekend hours to support students at peak times
- Enthusiasm and the ability to thrive in an atmosphere of constant change
- Ability work and contribute in a team environment
According to the job listing, “this position is the critical “first line of defense” in executing 2U”s expected white glove service level for its students, graduates and faculty.”
If interested in this telecommute position, please see the original employment listing. Good luck!
