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ActBlue is hiring work at home customer service associates in the U.S. These positions are 100% remote. Compensation is competitive and includes dental and health benefits.
The company is specifically seeking candidates who can work a minimum of 30 hours per week.
Duties (from work-at-home job listing):
- Day-to-day user support including transcribing voice mails and returning calls, fielding incoming phone calls, and responding to incoming email messages
- Monitor queue of contributions needing further review
- Triage non-donor correspondence and direct to appropriate team member, if necessary
- Proactive donor support and outreach
- Other tasks and projects as assigned by the Director of Customer Service
- Coverage of user support during US Pacific time zone business hours, evenings, and/or weekends
Qualifications (from employment listing):
- Excellent communication skills, with a passion for helping people
- The ability to independently manage tasks and conquer goals with little supervision
- Experience in a customer service role
- The ability to work effectively as part of a team to meet, and exceed, customer service goals
- Comfort handling high volume incoming calls and problem-solving over the phone
- An ability to learn how to monitor, track, and appropriately escalate possible technical issues
- A four-year degree is preferred, but candidates with different educational backgrounds and related customer service experience are strongly encouraged to apply
These work at home customer service positions require availability during Pacific Time Zone evening hours, as well as some weekends.
If interested in this telecommute opportunity, please see the original work at home employment listing. Good luck!
