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Adesa Inc. is seeking home-based customer service agents in the United States to assist customers via phone, support tickets, and email. You must have your high school diploma or its equivalent.
Further Requirements (from work-at-home job listing):
- Three (3) years of customer service or call center experience required.
- General recovery-related knowledge preferred.
- Ability to work independently, efficiently and meet all internal and external time commitments.
- Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues (conflict resolution) to create a win-win solution.
- General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer.
- Salesforce experience preferred.
- Strong written and verbal communication skills
- Basic Microsoft applications
- Conflict resolution and customer service skills required.
- Must exhibit strong team player attributes with the ability to multi-task and prioritize.
In this position, you will be answering inbound calls, escalating issues as needed, building and maintaining client relationships, identifying customer needs, problem solving, and more.
You must be able to pass all pre-employment screens prior to hire.
If interested in this work at home opportunity, please see the original home-based employment listing. Good luck!
