*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.
American Airlines is hiring work at home customer service agents in the Dallas/Fort Worth area of Texas. You will be assisting customers via email, fax, letter, and phone. These are full-time work at home positions.
From the company:
“Position Purpose: to retain existing customers and prevent erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data.”
Qualifications (from work-at-home job listing):
- High School diploma, GED or equivalent
- 2 years experience in a customer service position with strong customer service skills
- 2 years experience within a position that requires team interaction/goals setting
- Exceptional written and verbal communication skills
- Detail oriented
- Must have a demonstrated ability to successfully operate within an inbound contact center in a group environment
- Must be willing to work from home in the Dallas/Fort Worth metroplex
- Ability to interact with all levels of management
- Demonstrated competency with MS Office products: Word, Outlook, Excel, and Internet Explorer
- Thorough knowledge of Company policies and procedures preferred
- Ability to master unique departmental Customer Tracking System software, Advocate, IBM, SABRE and other customer research tools
- Aptitude to make fair and unbiased appraisals of customer travel concerns based on multiple issues
This is an excellent work at home opportunity if you live in the Dallas/Fort Worth area of Texas.
If interested in learning more about this home-based opportunity, please see the original work at home employment listing. Good luck!
