American Express is currently hiring work at home customer service in the following U.S. states: Alabama , Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Qualifications (from work-at-home job listing):
- 4 year college degree OR 4 years of customer service experience, in an environment that includes but is not limited to:
- Working within or owning a small business
- VIP or Elite customer experience
- Banking/Financial Industry
- Hotel/Hospitality Front Desk or Sales
- Retention specialists
- Retail Sales/Corporate Sales/B2B sales/Account Management
- Demonstrated passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Able to work in a consultative environment, build rapport, inspire confidence, be resilient and enhance the customer experience
- Able to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
- Independent, creative, and timely with the ability to not only solve the business customer’s problem but think outside of the box and go the extra mile to prevent future issues.
- Experience working from a home office as part of a virtual team is preferred
You must be able to work a shift between the hours of 6:00 a.m. and 1:00 a.m. EST any day of the week. A weekend shift is required. You will work a fixed schedule. Hours are 40 per week.
You must have a quiet home office free of distraction and noise. American Express will pay for the cost of dedicated phone and Internet service, as well as setup.
The company offers a generous compensation package, which includes tuition reimbursement, retirement programs, comprehensive medical, dental and vision insurance.
If interested in this telecommute opportunity, please see the original work at home employment listing (Please be patient and refresh the page if it doesn’t come up right away. There are probably lots of people trying to access the application page. It took me two tries).
For tips on interviewing for a customer service position, see my post – Interviewing for a Customer Service Position? Be Prepared!
