Apple is seeking work-at-home area managers in the U.S. to supervise teams of home based customer service workers. This position may require you to work some evenings and weekends. You must have a quiet, private home office with a door, a dedicated analog phone line, and high-speed Internet service.
Requirements (from job listing):
•Bachelors degree or equivalent experience
• 3-5 Years in a management capacity in a large or multi-site inbound call/contact/e-care center
•Experience managing home-based employees
• Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, Internet technology and reporting, IVRs, and core call center metrics
• Experience in working with human resources areas of the business that are pertinent to employee management
• Mac technical support experience a plus
These are full-time work-from-home positions. If interested in learning more and applying, please see the job listing on Careerbuilder. Note: The listing is for Austin, but I checked and found they were also hiring in other U.S. states.
