Baremetrics is seeking a work at home customer service professional to head up its “Customer Support and Happiness” department.
In this position, you will be providing email, live chat, and social support; reaching out to existing customers; shipping care packages, stickers, and swag to new and potential customers; working on help documents; creating how-to’s and tutorials; and scheduling and promoting content from the company and additional sources.
Requirements (from work-at-home job listing):
- Love interacting with people
- Enjoy writing and are able to do it in a clear and concise manner
- Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work
- Empathize with users and can see through their questions to quickly grasp the issues they’re facing
- Enjoy solving open-ended problems
- Love constantly learning and re-learning a changing technical product
- Familiarity with SaaS metrics and small business in general
This is a 100% remote position. You can work from anywhere. Hours are flexible. The company has a loose vacation policy and offers perks like home cleaning, movie tickets, books, music, video subscriptions, and more.
If interested in learning more about this telecommute position and applying, please see the original work at home employment listing. Good luck!
