David’s Bridal is hiring work at home customer service professionals in Arizona (possibly elsewhere in U.S.) You must have your high school diploma or its equivalent to qualify for this home-based position.
From the company:
“The Call Center Customer Service Representative will handle inquiries from David’s Bridal consumers, store personnel, and business partners via the channel of the customer’s choice, including telephone, email, and chat.”
Requirements (from work-at-home job listing):
Work Experience
- A minimum of 2 years general customer service experience; sales and contact/call center experience a plus
- Demonstrated passion for serving customers and resolving their issues
Skills
- Strong problem solving skills and ability to exercise good judgment in identifying mutually beneficial solutions for the customer and David’s Bridal
- Ability and willingness to learn David’s Bridal merchandise and continuously stay up to date on product knowledge
- Ability and willingness to learn new computer skills as needed
- Proactive in seeking alternative solutions to satisfy the customer
- Ability to up-sell and cross-sell
- Ability to multi-task while always maintaining a priority on servicing the customer
- Strong follow-up skills and accountability for providing accurate and thorough resolutions
- Strong written and/or verbal communication skills
- Strong active listening/reading comprehension skills
- Flexibility to adapt to change and assist in actively building a “One Team” environmentand customer-centric culture
- Ability to collaborate effectively with all team members, other departments and management personnel
- Bilingual is a plus
In addition to assisting customers with placing orders, in this work at home customer service position, you will be requesting service adjustments, refunds, and discounts; expediting customer requests; and more!
If interested in this home-based position, please see the original work at home customer service employment listing. Good luck!
