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Highmark is hiring home-based associate customer service reps in Pennsylvania. You will be assisting customers by phone or email, as you troubleshoot and resolve customer issues. You must have your high school diploma or its equivalent.
Preferred Qualifications (from work-at-home job listing):
- 1-2 years customer service experience in a call center preferred with healthcare customer service strongly preferred
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
- Ability to take direction and to navigate through multiple sysetms simultaneously
- Ability to maintain composure under stressful and fast-paced conditions
- Strong written and verbal communication skills
- Ability to communicate complex information in a simple, customer facing way
You must spend the first two to three months in the company’s Pittsburgh office for training, after which you will be allowed to work from home.
If interested in this telecommute opportunity, please see the original home-based employment listing. Good luck!
