Lumen is hiring home-based consumer retention specialists in the U.S. These work at home positions are available in 31 states.
The company offers its home-based consumer retention specialists an excellent benefits package.
From the company:
“You should have a passion for resolving our residential customers’ issues and for ensuring that our products and services meet – and exceed – their needs. Limiting yourself to just fielding incoming calls would be unimaginable for this customer facing role. We hope that you are comfortable doing everything from listening to customers, identifying resolution of their issues, offering new products and services, and ensuring we ultimately have ‘highly delighted’ customers.”
Requirements (from work-at-home job listing):
- Ability to meet and exceed monthly retention and sales goals
- Quality oral and written communications skills
- Strong listening skills with the ability to ask follow-up questions to understand root cause of issue
- Strong customer focus dealing with escalated or irate customers
- Excellent punctuality and work attendance history
- Proficient in multi-tasking within several computer applications and databases
- Ability to handle a high volume of phone calls in a structured environment
- Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
- Computer literacy
- Good negotiating, indirect influencing and persuasive skills with a positive attitude and sales mindset
- Successful completion of video interview is required for consideration in this role. You will be sent an email with the link upon completion of your application. Assessment need to be completed as soon as possible so next steps can be considered.
- Ability to work from home in a quiet, distraction free location. You must also maintain at least 10mpbs of internet speed. All equipment required to do the job will be supplied by Lumen.
- Preferred Qualifications:
- Prior experience in a retention, customer-facing environment, or commissioned based position
- Experience in an in-bound or out-bound call center environment
- Six or more months of customer service experience
Benefits (from listing):
- You are hired as a full time, benefits eligible Lumen employee with benefits effective on the 31st day after date of hire
- A comprehensive portfolio of benefits is offered to you and your family (medical, dental, vision, 401(k) match, life insurance, etc.)
- You can enjoy a robust wellness program promoting a healthy lifestyle and providing you financial as well as emotional assistance
- You can tap into tuition assistance after one year of tenure
- If you are available, overtime pay is offered when available
- Wholesome compensation package – consisting of base pay, plus uncapped sales incentive pay
If interested in learning more about this home-based job, please see the original work at home employment listing. Good luck!
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