RocketReach is hiring home-based customer happiness associates. These home-based positions are part-time and available anywhere in the United States!
The company offers its home-based employees competitive benefits, as well as performance-based stock incentives.
In this remote role, you will be welcoming new users and helping them sign up for paid plans, responding to live chat inquiries, answering emails, and more.
From the company:
“When a new user comes to RocketReach, we want them to feel welcomed and supported. They might need help with pricing, refunds, a new feature we’ve developed. They might even appreciate a warm, empathetic hug. Your job is to provide our users with the onboarding support they need, then help us actually do it on an ongoing basis. You’ll be in charge of building upon, streamlining, and improving our current processes from start to finish – which means there’s a lot of potential for growth in this role.”
Requirements (from work-at-home job listing):
- You live anywhere in the continental US (and can provide documentation of eligibility to work in the USA).
- Customer Savvy: You shine when working directly with customers. You have real empathy for our customers.
- Tech savvy: You know that cloud computing has nothing to do with the the weather, or the difference between a modem and a router, or how that website gets to your browser.
- You have the potential to grow and, one day, lead a team.
- (Optional) You’ve got online copywriting experience under your belt with a portfolio that proudly displays all your social media savvy.
- Customer Service/Account Management: 1 year
The company allows its home-based associates a lot of autonomy.
If interested in this work at home position, please see the home-based employment listing. Good luck!
