AdThrive is seeking home-based customer service associates in the U.S. AdThrive is an ad management company representing bloggers all over the world. These are full-time work at home positions.
As a home-based customer support associate, you will be assisting the company’s clients via email and a support ticket system.
From the company:
“We’re looking for someone who would be happy to spend most of their day responding to client questions via email and our support ticket system and proactively engaging with them in order to establish and build relationships.”
Duties (from the work-at-home job listing):
- Responsible for building and maintaining awesome relationships with clients through written communication
- Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
- Analyzing ad layouts and earnings
- administrative/data entry tasks
- Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and moreCommunicating complex concepts, simply and creatively
- Organizing data to find solutions
- Analytical decision making and problem solving
Qualifications (from listing):
- 1+ years of WordPress or equivalent blogging experience
- Strong written communication skills
- Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc
- Data comparison/analysis and high levels of comfort with spreadsheets
- Working understanding of Blogging & SEO
All home-based applicants will be asked to fill out a questionnaire. Only those chosen for an interview will be contacted.
If you’d like to learn more about this work at home position, please see the home-based job listing. Good luck!
