Paycor is hiring home-based customer service associates in the U.S. These work at home associate customer advocate positions appear to be full-time jobs.
Opportunities for advancement exist for excellent performers.
From the company:
“At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment.”
Requirements (from work-at-home job listing):
- Post-high school education or equivalent work experience preferred.
- 0-1 years of multi-channel customer service
- Contact center experience preferred
- Excellent organizational and customer service skills
- Ability to work in a fast-paced and high-volume environment.
- Ability to interface with multiple departments, multi-task and work independently.
- Strong interpersonal, verbal and written communication skills.
- Familiar with Windows based PC software and strong data entry skills
- Adherence to schedule and role assignments to ensure timely responses
Responsibilities (from listing):
- Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
- Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
- Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
- Follow defined process to escalate items as needed
- Document and manage cases within applicable systems by reviewing, updating, and closing daily
- Leverage resources for troubleshooting solutions to client questions
- Prioritize a variety of tasks for quarter end and year-end processing and reporting
- Must be able to meet or exceed expectations with schedule adherence
- Meet or exceed productivity goals including case closure while balancing quality of each interaction
- Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
- Attend internal meetings and huddles as scheduled
- Other duties as assigned
If interested in learning more about this home-based customer service opportunity, please see the original work at home job listing. Good luck!
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