Percepta is hiring home-based customer service reps nationwide! You must have your high school diploma or its equivalent to qualify for these home-based positions.
All training and meetings will take place online via the company’s @home platform.
From the company:
“The @Home CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone, chat, social media and email.”
Requirements (from work-at-home job listing):
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1-2 years experience in a call center preferred
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Previous experience supporting customers through phone and chat preferred
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Experience or interest in working with technology is preferred
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Experience with FMC360 or customer contact systems an asset
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Previous work from home experience preferred
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Adaptability and flexibility to work within different channels within the program as needed (voice, chat, social media and email)
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Solid computer skills, internet savvy, and experience using CRM software
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Ability to type and speak at the same time
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Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
- Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
- Experience working in the automotive or wireless telecommunications industry is an asset
- Strong customer service skills
- Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology
- Ability to advise and educate customers in a way they can understand – possess patience to work through technical issues with non-technical customers
- Ability to learn quickly and eagerness to learn new techniques and skills
- Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
- Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision
- Must be able to interact with all internal and external departments and contacts. Must represent Percepta professionally with all clients and external organizations and contacts.
All home-based applicants must have a quiet home office free of distractions and noise, as well as high-speed Internet access and a personal computer.
If interested in this work at home job, please see the original home-based job listing. Good luck!
