Knock is seeking home-based customer success specialists with a real estate background in the Eastern Standard Time Zone. The schedule for these work at home positions is Thursday through Monday.
These are 100% remote full-time customer care jobs.
From the company:
“As a Customer Specialist here at Knock, your goal is to make a great first impression with energy and enthusiasm while educating real estate agents and customers on the Knock Home Swap™ and our other service offerings.”
Requirements (from work-at-home job listing):
- The desire to work Thursday – Monday, on East coast time (EST).
- Experience speaking with real estate agents in a past professional role and understand the fundamentals of the real estate industry.
- Become the SME within a product area, learning everything there is to know about an industry, and being able to clearly articulate product knowledge to customers.
- Handled high volume text, chat, and email with speed and accuracy.
- You’ve resolved technical issues that customers call in about.
- Proven success working independently, autonomously, & reliably, exceeding metrics, all with a positive attitude and smile on your face.
- Be courageous in building rapport with customers, offering world class service.
- Technical chops – you can jump into new technology seamlessly & learn fast. We use Google, Zoom, Slack, and more.
- Believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous.
- Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team.
- We encourage you to apply even if you don’t have every listed requirement.
Duties (from listing):
- Be the first point of inbound contact with customers and real estate agents via phone, text, chat, and email.
- Educate real estate agents and customers on the Knock Home Swap™ value proposition, diving into detail on how it works, and sharing your subject matter expertise.
- Go above & beyond to provide world class customer experiences, resolve customer inquiries, and overall put our customers first.
- Answer & resolve homeowner and real estate agent questions and concerns regarding Knock’s programs, and/or route them to the appropriate point of contact.
- Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules/times and prioritize accordingly.
- Follow up on social media posts within our specified SLA.
- Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
- Take on ad-hoc projects as they arise & always be willing to support your team where they need you.
The company offers its home-based customer success specialists full medical, dental, vision benefits; flexible work schedules; unlimited vacation (2 weeks mandatory); 401k; paid parental leave, and more!
If interested in learning more about this remote opportunity, please see the original work at home employment listing. Good luck!
This job not right for you? There’s never been a better time to train online for a work at home career!
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