Jack Henry & Associates Inc. is hiring home-based fraud prevention reps in the U.S. to provide excellent customer service.
In this work at home customer service role, you will be fielding calls with regard to fraud prevention and lost and stolen cards, as well as assisting with transactions.
From the company:
“To be successful in this position, you must have strong written, verbal and interpersonal communication skills, as well as the ability to exhibit professionalism in handling multiple tasks in a fast-paced environment. Given the high volume of the work, you also must be able to adhere to a strict break and lunch schedule as well as remaining available to take calls throughout assigned shift to ensure we are meeting customer satisfaction.”
Requirements (from work-at-home job listing):
MINIMUM QUALIFICATIONS
- Minimum 1 year of experience in a high volume, inbound contact/call center.
- Must be able to work assigned schedule in a 24/7 call center that will include nights, weekends and holidays.
- Must be able to work a 3-week training schedule Monday through Friday during standard business hours.
PREFERRED QUALIFICATIONS
- Experience with payments, card solutions, and/or banking.
- Strong data entry and navigation skills.
- Ability to type at least 45 WPM.
- Receptive to feedback, coaching, and suggestions for improvement.
- Computer literate with a strong working knowledge of MS Office (Word, Excel, Outlook).
These are full-time home-based positions. If interested in learning more, please see the original remote employment listing. Good luck!
This job not right for you? Maybe it’s time to train online for a work at home career!
