Bloom is hiring home-based user happiness champions to provide excellent customer service to its pregnant clients! The right candidates for this home-based position will love helping people, and be willing to make that extra effort to ensure customer happiness.
From the company:
“You will be on the front lines to ensure every customer interaction with Bloom is a positive one. You will own the day-to-day interactions with our users to ensure their questions are answered, problems are solved, and voices are heard.”
“You will help catalyze the digital health revolution, working closely with the founders and marketing team to bring prenatal care into the 21st century. This is a role for someone who loves talking to people, has great empathy, and can uncover underlying needs through listening intently.”
Qualifications (from work-at-home job listing):
- You absolutely love helping people. You live for this.
- You go above and beyond to create valuable and memorable experiences for users.
- You are organized, can prioritize and handle large amounts of incoming requests
- You have exceptional communication skills
- You recognize that pregnancy is a sensitive time in a parent’s life, that we are privileged to be welcomed into their journey to parenthood, and can empathize with their needs and concerns.
- Familiarity with CRM systems and practices such as Intercom, Zendesk, and Salesforce
- You can help collect and make sense of customer satisfaction data and customer surveys to monitor customer happiness, make adjustments for individual customers, and drive customer retention
Compensation includes salary and stock options. Hours for this home-based position are flexible.
Remote customer service employees may have the opportunity to travel to the company’s European or San Francisco office.
If interested in this work at home opportunity, visit the original home-based job listing. Good luck!
