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Humana is hiring work at home customer care specialists in the U.S. These home-based member services positions are full-time. You will be accepting inbound phone calls from members.
From the company:
“We need people with a passion for helping others and making change happen. We don’t want to be like everyone else in the industry—we want to be better. And we’re looking for talent that wants to grow, be challenged and inspired to help make that happen.”
Requirements (from work-at-home job listing):
- High school diploma
- Experience in a customer service setting
- You must be available to work assigned shift between the hours of 10 A.M. and 8 P.M. Central time. Shifts can change at any time based on business needs
- Strong written and verbal communication skills
- Ability to learn and then multi-task using several computer programs, such as Customer relationship management systems, Word, Excel, Internet and database software
- Strong typing and computer skills
- Personal accountability for work and productivity
- Exhibits agility, adaptability and openness to new ways of thinking and operating
- Strong collaboration skills
- Ability to demonstrate patience and empathy for our members
- Ability to work independently with little supervision
Role Desirables (from work at home customer care job listing):
- Associate or Bachelor’s Degree
- Passion and tenacity for issue resolution
- Past experience with multiple service channels i.e. phone, chat, email, social
If interested in this telecommute opportunity, please visit the work at home job listing. Good luck!
