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Iron Mountain is seeking work at home customer service agents in Pennsylvania (possibly elsewhere in the U.S.). You must be friendly, professional, and have excellent customer care abilities.
You will be handling incoming phone calls, processing orders, routing issues to the appropriate department, processing orders, resolving order discrepancies, filing and generating reports, forwarding billing issues to the administrative team, and providing superior customer service.
Requirements (from work-at-home job listing):
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High school education/GED with 1-3 years of customer service experience
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Strong organizational skills and ability to set up workflow priorities
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Typing/keyboarding proficiency (30 wpm or greater)
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Ability to navigate multiple screens and programs
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Strong attention to detail
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Proven verbal, written, and interpersonal business communication skills
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Proficiency on a PC in the Windows environment
These are full-time positions. If interested in this telecommute opportunity, please see the original work at home employment listing. Good luck!
