LiveWorld is hiring work at home customer service agents in the United States! You must be 18 years old to qualify for these work at home positions.
In this home-based position, you will be performing the following: reviewing social media users’ posts according to established guidelines, and either rejecting or approving them, communicating with customers online, and identifying issues and escalating them if necessary.
From the company:
“A LiveWorld customer service agent is a virtual, part-time, work-from-home position. Our hourly agents perform tasks including social customer service, engagement for marketing purposes, and protecting a brand’s image by supporting a good experience for a brand’s customers in their online venues.”
Requirements (from work-at-home job listing):
- Excellent writing and communication skills, including grammar, punctuation, spelling, and ability to compose well spoken messages in a real-time, multi-tasking environment (Please note: This is not a telephone position; writing skills are critical.)
- Language fluency testing and writing samples are a requirement for all hourly positions in any language. All applicants must be fluent in English.
- Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
- Ability to focus on the task at hand with minimal external distraction, including working in a quiet atmosphere (This is not a role that can be done from a coffee shop or with toddlers underfoot.)
- Ability to work for a block of serveral hours at a time
- Punctuality and adherence to attendance policies, which are strictly enforced
- Ability to regularly work evenings, nights, weekends, holidays
- Dependable, high-speed Internet access
- Dependable telephone access (landline preferred for training)
- Experienced computer user with knowledge of chat, email, and instant messaging programs
- Familiarity with and access to spreadsheet and document software
- Familiarity with social media sites on a personal or professional level
- Strong typing skills
- Previous customer service and/or moderation experiences a plus
- Must be 18 or older
- This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective
Previous customer support or moderation experience is a definite plus! You must have a quiet home office from which to work.
All work at home candidates will be tested for writing ability. You must be fluent in English.
If interested in this home-based opportunity, visit the original work at home job listing. Good luck!
*NOTE: A reader has contacted me to let me know of her experience with this company. She said that the hiring and training process is very slow. So if you’re patient and willing to stick with it until you get through the hiring process, it might be worth it for you. But if you are in need of a quick work at home job, this might not be it.
