PetPoint is hiring work-at-home customer support specialists to implement, train, and provide tech support for its web-based application used by shelters and rescues in Canada and the United States.
You must have a high school diploma or its equivalent. This position can be located anywhere in the U.S.
Requirements (from employment listing):
- Demonstrated ability to troubleshoot application and general PC/browser issues.
- Excellent customer service skills in a demanding, deadline-driven environment.
- Strong organizational skills with high attention to detail.
- Strong analytical and problem resolution abilities with the ability to think clearly under pressure.
- Excellent communication and interpersonal skills.
- Ability to travel as-needed (typically up to 25%).
Experience (from work at home listing):
- Creating online help & training documentation.
- Developing & delivering training curriculum via web-based tools (GoToMeeting/WebEx).
- Providing internal networking, pc, and software support.
- 1-2 years previous experience working in or volunteering for an animal shelter / rescue or working in a veterinary clinic.
- 1-2 years previous experience providing technical / customer support for a software application.
These are full-time positions. You will be assigned either to the training group or the tech support group. If interested in this telecommute employment opportunity, please see the original job listing. Good luck!
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