PetPoint is hiring home-based customer support specialists throughout the United States to assist with implementation, training, and technical support for PetPoint, the company’s web-based application used by animal shelters and rescues in Canada and the U.S.
Requirements (from work-at-home job listing):
- Minimum of High School Diploma or equivalent.
- Demonstrated ability to troubleshoot application and general PC/browser issues.
- Excellent customer service skills in a demanding, deadline-driven environment.
- Strong organizational skills with high attention to detail.
- Strong analytical and problem resolution abilities with the ability to think clearly under pressure.
- Excellent communication and interpersonal skills.
- Ability to travel as-needed (typically up to 25%).
Required Experience (from job listing):
- Creating online help & training documentation.
- Developing & delivering training curriculum via web-based tools (GoToMeeting/WebEx).
- Providing internal networking, PC, and software support.
- 1-2 years previous experience working in or volunteering for an animal shelter/rescue or working in a veterinary clinic.
- 1-2 years previous experience providing technical/customer support for a software application.
These are full-time positions. If interested in this home-based opportunity, please see the original employment listing. Good luck!
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