*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.
This position appears to be a work at home position, based on the employment listing. Match.com is seeking customer care specialists in the Dallas, TX area (possibly other areas) to assist the site’s clients with issues via phone, email, and chat.
You must be 18, and you must have at least two years of customer service experience. Additionally, you must have a minimum of four years of writing experience and a college degree.
Further Requirements (from job listing):
- Journalism degree a plus.
- Superb written communication skills; excellent grammar, vocabulary, syntax.
- Working knowledge of Windows Operating System and various internet browsers.
- Minimum typing of 30 wpm.
- High attention to detail.
- Excellent decision making skills.
- Ability to multi-task and manage time effectively in order to meet required email response times; ability to adjust to fluctuating workflow on a daily basis.
- Ability to work with little direction or oversight.
- Ability to communicate with the appropriate tone based on he reported issue and the level of frustration expressed by the customer.
- Successfully complete initial training, as well as any new product or ongoing training and score acceptably on job related testing assessments.
- Ability to discuss all Match.com products and be able to communicate and cooperate with other liaisons within Match.com to problem solve and clarify issues.
- Ability to understand a wide variety of people, determine their needs and be able to communicate in a compelling, empathetic, and personal manner; must be able to provide assistance without involving personal beliefs, standards, or expectations.
- Willing to commit to a specific shift schedule – to include nights and weekends.
- Must have Internet access from home.
As I said above, this appears to be a home-based position. I was not able to verify this through the company. If interested in learning more about this potential telecommute opportunity, please see the job listing. Good luck!
