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Sutherland is hiring home-based gaming support and service reps in the U.S. In this work from home role, you will be answering inbound phone calls from customers, answering questions, solving issues, and troubleshooting problems utilizing provided knowledge bases and published materials.
Hours are between 30 and 40 per week.
Qualifications (from work-at-home job listing):
- Passion for the customer and the customer’s experience
- Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
- Discipline and independence to work remotely from home
- Familiarity with social networking (Facebook, Twitter, YouTube, etc.)
- Ability to maintain productivity standards and meet agreed-upon objectives
- A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
- Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
- The ability to handle multiple tasks simultaneously, including offline or special project work
- Basic experience using Microsoft Office suite
- A minimum of one year of customer service experience, preferably in a contact center environment
- Minimum keyboard skills of 30 WPM (verified with typing test during application process)
- High school diploma/GED
The company is particularly seeking people who are willing to go above and beyond to provide excellent customer service.
If interested in this work at home customer service opportunity, please see the original home-based employment listing. Good luck!
