Vitacost is hiring home-based digital (email and chat) customer service agents in Florida. You must have a minimum of one year of customer service experience.
You must also live within 80 miles of Boca Raton because you will need to attend two weeks of paid training prior to beginning work from home.
From the company:
“The Digital Customer Service Representative will act as the liaison, provide product/services information and resolve any emerging problems that our clients might face with efficiency and accuracy. The target is to ensure excellent service standards and maintain high customer satisfaction.”
Requirements (from work-at-home job listing):
- Minimum of 1 year of experience in a customer service related field preferred
- High school diploma or equivalent
- Broadband internet connection required
- Proficient with Microsoft Office Products
- Ability to quickly learn new computer systems
Job Responsibilities (from listing):
- Answering email & chat from customers related to service or order processing.
- Researching and resolving complaints to ensure customer retention and satisfaction.
- Provide clear and concise documentation regarding customer problems and resolution
- Escalate unresolved issues promptly as it becomes necessary
- Ability to attend monthly team meetings held in the Boca office
- Strong analytical and thinking skills
- Ability to multi-task, work independently, and also work within a team environment with minimal supervision
- Ability to work in a fast paced environment where changes to procedures are common
- Detail-oriented and work with a high degree of accuracy and efficiency.
- Able to meet quality and productivity targets.
These home-based customer service positions are part-time. You must be willing to work some evenings and weekends.
If interested in learning more and applying for this remote opportunity, please visit the original home-based job listing. Good luck!
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