Amazon is hiring work at home Alexa support associates in the U.S. These home-based positions are available in the following U.S. states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, Washington West Virginia, Wisconsin, and Wyoming.
As a work at home Alexa support associate with Amazon, you will be working to provide a positive customer experience for people utilizing the following products: Kindle, Fire Tablets, Fire TV, Fire TV Stick, Prime Video, Prime Music, Echo, Alexa and more.
From the company:
“Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Customer Service Associate (CSA) it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.”
Requirements (from work-at-home job listing):
Basic Requirements:
- The average amount of scheduled hours per associate generally consists of 20-29 hours per week, with the expectations to work up to 60 hours a week if there is a customer need, large-scale event or if peak season requires.
- Support a varying work schedule to meet our business and customer needs.
- Complete mandatory training (this schedule will be different from your work schedule upon hiring).
- Provide a work area free of any and all distractions. You must be able to devote your full undivided attention to the Amazon customer.
- Agree you will not provide child or adult care during hours of scheduled work.
- Possess a High School Diploma or equivalent
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, email, social media, and instant messenger or chat tools.
- Curiosity about new platforms and innovative technologies
- Desire to deliver world-class customer service
- Own problems and innovate on behalf of customers
- Comfortable working with ambiguity and at a fast pace
- Follow detailed verbal and written instructions
- Empathize with customers and prioritize their needs
- You must not be a current Amazon employee. If you are an internal applicant please reach out to your local HR representative to discuss transfer eligibility.
Preferred Requirements:
- Previous customer service experience
- Previous call center experience
- Logical problem-solving skills
- Experience in a fast paced environment
- Experience in prioritizing tasks and time to ensure efficiency
Compensation for work at home Alexa support associates is $15 an hour. Associates will be eligible for health benefits after 90 days and are also eligible for employee discounts.
You may also have the opportunity for overtime, which pays at 1.5 x the base rate.
For more information on this home-based opportunity, please visit the original work at home Alexa support associate page. Good luck!
ATTENTION: It appears this job has been filled!
Before you apply, be sure to read my earlier post – Interviewing for a Customer Service Position? Be Prepared!
